Terms and Conditions

VOLTMAX Sarl
A company registered in Luxembourg at
47 Rue Mathias Tresch, 2626 Luxembourg
Registration number: B270450
Authorization number: 10153228 / 2, 10153228 / 3
VAT number: LU34874947
IBAN LU95 0019 7355 3154 5000
BIC BCEELULL

1. Introduction

Welcome to Voltmax (“we”, “us”, or “our”). The following Terms and Conditions (“T&Cs”) apply to the provision of solar roof photovoltaic installation services provided by us to you, the customer (“you”, “your”). These services include, but are not limited to, the assessment, installation, and maintenance of photovoltaic (PV) systems, otherwise known as solar panels, onto your property.

By engaging us to provide these services, you agree to be bound by these T&Cs. We recommend that you read these T&Cs carefully before committing to use our services. If there are any aspects of the T&Cs that you do not understand or agree with, please contact us before proceeding.

Our main goal at Voltmax is to provide top-quality solar roof installation services in a transparent and straightforward manner. We believe in open communication and the provision of comprehensive information to ensure that you feel comfortable and informed at every stage of the process.

The purpose of these T&Cs is to outline the rights and responsibilities of both parties in a clear and understandable way. By doing this, we hope to avoid any misunderstandings and to provide you with a positive customer experience.

By accepting these T&Cs, you are confirming that you are legally capable of entering into binding contracts and that you will comply with all the terms as laid out in this document.

If you have any questions about these T&Cs or any other aspect of our service, please do not hesitate to get in touch. We are here to help and we look forward to serving you.

Thank you for choosing Voltmax.

2. Definitions

For the purposes of these Terms and Conditions (“T&Cs”), the following words and phrases shall have the meanings ascribed to them below:

1. “Agreement” means the legally binding contract between Voltmax and you, the Customer, which is made up of your order and these T&Cs.

2. “Customer,” “You,” “Your” refers to the person or entity who orders the services from Voltmax.

3. “Installation Site” refers to the property, specified by the customer, where the photovoltaic system is to be installed.

4. “Services” refers to all activities provided by Voltmax including but not limited to assessment, consultation, installation, maintenance, and repair of photovoltaic systems.

5. “System” or “Photovoltaic System” refers to the solar panels and associated equipment installed or to be installed at the Installation Site.

6. “Quote” refers to the price estimate for our services provided to the customer based on an initial assessment of the Installation Site and the customer’s requirements.

7. “Warranty Period” refers to the duration of time during which Voltmax guarantees the performance of the System and its components, as well as the workmanship of the installation.

8. “Order” refers to the formal request made by you, the customer, for Voltmax to provide Services.

9. “Voltmax,” “We,” “Us,” “Our” refers to Voltmax, the company providing the Services.

Please note that these definitions apply whether the words are used in the singular, plural, capitalized, or uncapitalized form. If there are any terms used in these T&Cs that are not defined here, the ordinary English meaning of the word applies.

3. Eligibility and Assessment

Before we initiate any project, Voltmax undertakes a thorough site assessment (“Assessment”) to determine the suitability of your property for the installation of a photovoltaic system. This Assessment comprises a comprehensive evaluation of multiple factors, including, but not limited to, the orientation and slope of your roof, shading and environmental aspects, compliance with local building codes, and any necessary planning permissions.

The Assessment may entail an in-person visit to the proposed Installation Site, a remote assessment leveraging modern technology, or a blend of both methods, depending on the circumstances and at the discretion of Voltmax. The process and any potential costs associated with this Assessment will be explicitly communicated to you before it commences.

Your request for our Services and the subsequent Assessment does not inherently imply that your Installation Site is suitable for a photovoltaic system. Voltmax reserves the right to decline any order if we find the Installation Site unsuitable, or if the installation is deemed to be unsafe or unfeasible for any reason. Such a decision and the reasoning behind it will be communicated to you promptly and transparently.

Should your Installation Site be deemed suitable, we will provide you with a detailed Quote for the proposed work. This Quote will be based on the information gleaned during the Assessment, in conjunction with your specific needs. It will delineate the cost of the products and Services required for the installation of the photovoltaic system at your property.
By accepting the Quote, you confirm your agreement with these T&Cs and express your intention to proceed with the installation. The Quote, once accepted by you, along with these T&Cs, collectively form the Agreement between you and Voltmax.

Please note that the commencement of all installations is contingent on Voltmax‘s final approval following the Assessment. If the Assessment reveals a need for any alterations to the Quote or the installation plan, these changes will be communicated to you for your approval prior to initiating the project.

4. Quotes and Contracts

Once the Assessment has been completed, Voltmax will provide you with a detailed Quote for the proposed work. The Quote will include all relevant costs including the price of the photovoltaic system, installation costs, and any additional services or items required for the project. This Quote will be valid for a specified period, which will be clearly mentioned in the Quote.

It is important to note that any Quote provided by Voltmax is an estimate, not a contractual offer. The Quote is based on the information available at the time of the Assessment, and actual costs may vary if new information or unforeseen circumstances arise during the course of the project.

If you wish to proceed based on the Quote, you will need to confirm your acceptance in writing. Upon receipt of your acceptance, Voltmax will provide you with a formal contract. This contract will incorporate these T&Cs and any additional terms agreed upon between you and Voltmax.
By signing the contract, you are affirming your acceptance of the quoted price and the T&Cs, and expressing your commitment to proceed with the project. Once both parties have signed the contract, any changes to the scope of work or cost can only be made with mutual agreement in writing.

Voltmax is committed to full transparency and open communication throughout the project. We will inform you promptly if any additional work becomes necessary or any unforeseen circumstances arise that may affect the timeline or cost of the project.

Please review all documents carefully before signing. If you have any questions or concerns at any stage of the process, do not hesitate to contact us. We are here to help you understand and feel comfortable with all aspects of your solar installation project.

5. Scope of Work

The scope of work that Voltmax provides encompasses the comprehensive suite of services necessary to install a photovoltaic system at your Installation Site. These services are designed to be a complete package, taking you from initial Assessment through to the completion of the installation and subsequent operational maintenance.

Our services include, but are not limited to, the following:

1. Site Assessment: Detailed evaluation of the Installation Site to establish its suitability for a photovoltaic system. This includes evaluating the condition and orientation of your roof, surrounding environment, and local building regulations and permissions.

2. System Design and Planning: Based on the results of the Assessment, we will design a photovoltaic system tailored to the specifics of your Installation Site and your energy needs. We will plan the installation, addressing all technical, logistical, and regulatory aspects.

3. Installation: The physical installation of the photovoltaic system at your Installation Site. This includes installing the solar panels, inverters, batteries (if applicable), and any other necessary equipment. It also includes integrating the system with your property’s existing electrical system.

4. Testing and Commissioning: After installation, we will conduct a thorough test of the photovoltaic system to ensure it is functioning correctly and safely. We will also provide guidance on how to operate and maintain the system.

5. Documentation and Permissions: We will provide all necessary documentation related to the installation and operation of the system. We will also help facilitate any necessary permissions or interconnection agreements required by local utility companies or other authorities.

6. Post-Installation Support: After the installation, Voltmax will be available for any queries or issues you may have. We will also provide options for routine maintenance and any necessary repairs to ensure the longevity and performance of your photovoltaic system.

The exact scope of work for your specific project will be detailed in the Quote and subsequent contract. If there are any changes to the scope of work due to unforeseen circumstances or changes in your requirements, we will notify you promptly and adjust the plan and Quote as necessary, subject to your approval.

6. Payment Terms

Our goal at Voltmax is to make the process of installing a photovoltaic system as transparent and straightforward as possible, and this includes our payment terms. We have designed our payment procedures to provide flexibility to you, while allowing us to continue delivering high-quality services.

Here are our payment terms:

1. Quotation: After the Assessment, we will provide you with a detailed Quote for the proposed work, which will clearly itemize the costs of the photovoltaic system, installation, and any other additional costs. If you decide to proceed with the installation, you will be asked to sign a contract agreeing to these costs.

2. Deposit: Upon signing the contract, you will be required to pay a deposit, the amount of which will be specified in the Quote. This deposit secures your booking and allows us to order the necessary equipment for your installation.

3. Payment Schedule: The balance of the payment will typically be split into stages, each of which corresponds with a key phase of your project (e.g., upon delivery of materials, halfway through installation, upon completion). The specifics of this payment schedule will be clearly laid out in your contract.

4. Final Payment: The final payment will be due upon completion of the installation and successful testing and commissioning of your photovoltaic system. Once we receive this final payment, we will provide you with all relevant documentation, including warranties and operation manuals.

5. Payment Methods: We accept a range of payment methods for your convenience. These include bank transfer, credit card, and checks. Details will be provided in your contract.

6. Late Payment: If any payment is late, we will inform you promptly. Please note that consistent late payment may result in delays to your project and could incur additional charges as specified in the contract.

7. Changes to Costs: Any changes to the cost of your project, due to changes in scope or unforeseen circumstances, will be agreed upon in writing before proceeding with the additional work.

We understand that investing in a photovoltaic system is a significant financial commitment. If you have any questions or concerns about the payment terms, or if you encounter any difficulties during the payment process, please let us know. We will do our best to assist you and accommodate your needs.

7. Cancellations, Refunds, and Delays

At Voltmax, we understand that unforeseen circumstances may necessitate changes to your project. Our policies concerning cancellations, refunds, and delays are designed with your best interests in mind, while also respecting the planning, resource allocation, and work already performed by our team.

1. Cancellations by You: If you need to cancel your contract with Voltmax, we ask that you notify us as soon as possible in writing. If cancellation occurs after the cooling-off period mentioned in your contract, any deposit made may be non-refundable to cover the cost of materials ordered and any work already carried out. If no work has started or materials ordered, we may refund a portion or the entirety of your deposit, as per the conditions specified in your contract.

2. Cancellations by Us: While we strive to avoid such circumstances, Voltmax reserves the right to cancel the contract under certain conditions such as infeasibility of installation discovered post-assessment, extreme weather conditions, or other unexpected events. In such a scenario, we will inform you promptly and will refund any deposit paid unless work has been completed or materials have been ordered.

3. Refunds: Refunds will be processed according to the terms stated in your contract. Generally, refunds will be provided for services or materials not delivered or for cancellations made within the cooling-off period.

4. Delays: Our team at Voltmax will make every effort to complete your installation according to the schedule outlined in the contract. However, delays can occasionally occur due to reasons beyond our control, such as adverse weather, unforeseen technical difficulties, or delays in supply chains. We will keep you updated on any delays and work diligently to get your project back on schedule.

5. Force Majeure: Voltmax cannot be held responsible for delays or failure to fulfill its obligations due to circumstances beyond its reasonable control, such as natural disasters, pandemic, or significant changes in governmental regulations. In such cases, we will communicate with you promptly to renegotiate deadlines or, in extreme cases, cancel the project.

Please review the cancellation, refund, and delay terms in your contract carefully. If you have any questions or concerns, don’t hesitate to reach out to us. We are here to ensure your satisfaction and peace of mind throughout your solar installation journey.

8. Installation and Safety

Installation of the photovoltaic system at your Installation Site is an integral part of our service offering at Voltmax. We take great pride in the professionalism, safety, and expertise of our installation team.

1. Installation: The installation of your photovoltaic system will be carried out by our highly trained, certified, and insured technicians. We adhere to all relevant safety standards and building regulations. The installation process will be organized to cause minimal disruption to your property and daily routine.

2. Safety: We are committed to maintaining a safe working environment on your property during the installation. We expect our team members to follow all health and safety regulations, and we ask that you respect these safety measures for your own protection and the protection of our team.

3. Access: To perform the installation efficiently, we will require full access to relevant areas of your property, such as the roof, electrical systems, and any other areas related to the installation. By agreeing to these T&Cs, you give permission for our team to access these areas. We will always treat your property with respect and will leave the Installation Site tidy after completing our work.

4. Unforeseen Site Conditions: If during the installation we encounter unforeseen site conditions that require additional work (e.g., structural issues with the roof, electrical system upgrades), we will pause the installation, inform you of the situation, and discuss the best way to proceed. This may result in additional costs which will be communicated and agreed upon before resuming work

5. Completion: On completion of the installation, we will test and commission the system to ensure it is functioning correctly and safely. We will provide you with all necessary documentation including warranties, and explain how to operate and maintain your new photovoltaic system.

6. Post-Installation: After installation, Voltmax will be available to address any queries or concerns you may have. If any issues arise with the photovoltaic system, we request that you contact us directly and do not attempt to fix the problem yourself, as this could be dangerous and might invalidate your warranty.

At Voltmax, we want you to have full confidence in our installation process and team. If you have any questions or concerns at any point, do not hesitate to contact us.

9. Warranty and Post-Installation Services

At Voltmax, we stand by the quality of our products and our installation services. We also understand the importance of ongoing support for the optimal performance and longevity of your photovoltaic system. Here’s what you can expect:

1. Product Warranty: The photovoltaic system components come with a manufacturer’s warranty, the duration and terms of which vary depending on the specific components. These warranties typically cover defects in materials or workmanship. You will be provided with the full details of all applicable warranties upon completion of the installation.

2. Workmanship Warranty: In addition to the product warranties, Voltmax offers a 5 year workmanship warranty, covering the installation process. If there are any issues with the installation of your photovoltaic system that result from our workmanship, we will address and correct the issue at no additional cost to you, within the warranty period specified in your contract.

3. Claiming Warranty: If you believe you have a warranty claim, please contact us directly. We will liaise with manufacturers on your behalf and manage any necessary repairs or replacements. Do not attempt to repair the system yourself, as this may void your warranty.

4. Post-Installation Services: After the completion of the installation, Voltmax offers post-installation services, such as maintenance checks and system optimization. These services can help ensure that your photovoltaic system continues to perform at its best over time.

5. Limitations: Please note, warranties do not cover damage or defects resulting from misuse, neglect, accidents, unauthorized alterations, or natural disasters. Additionally, they do not cover normal wear and tear or degradation over time. Full details of what is and isn’t covered will be provided in your warranty documentation.

Remember, Voltmax is committed to your long-term satisfaction. We’re here to help with any post-installation issues or questions that may arise. Please reach out to us if you need any assistance with your photovoltaic system, whether it’s a technical issue, a maintenance question, or a warranty claim.

10. Complaints and Dispute Resolution

At Voltmax, we strive to provide the highest standard of service and customer satisfaction. However, we understand that there may be occasions where you might have concerns or complaints. Our aim is to resolve these situations promptly, fairly, and effectively.

1. Raising a Complaint: If you have a complaint about any aspect of our service or your photovoltaic system, please contact us directly. We encourage you to provide as much detail as possible, including the nature of the complaint, any relevant dates or personnel, and what resolution you are seeking. You can reach out to us via the contact details provided in your contract.

2. Acknowledgement: Upon receipt of your complaint, we will acknowledge it within a specified timeframe, usually within five working days. We may need to contact you to clarify details or request additional information.

3. Investigation: Your complaint will be thoroughly investigated by a dedicated member of our team who will work towards a fair and reasonable resolution. We aim to resolve all complaints within a specified timeframe, usually within 30 working days from the receipt of the complaint.

4. Resolution: We will communicate the outcome of your complaint and any proposed resolution to you in writing. If the complaint is justified, we will take the necessary actions to rectify the issue. If we believe the complaint is not justified, we will provide you with a full explanation of our position.

5. Escalation: If you are not satisfied with the outcome of your complaint, you can request to escalate it to a higher level within our company. If, after escalation, you are still unsatisfied, we recommend seeking advice from a third-party mediator or a relevant regulatory body.

6. Record Keeping: We will keep a record of your complaint and the resolution process. This helps us to improve our services and prevent similar issues from happening in the future.

Your feedback is invaluable to us, and we take all complaints seriously. Even if you are not sure whether your issue constitutes a complaint, do not hesitate to reach out to us. We are here to ensure your satisfaction with your photovoltaic system and our services.

11. Changes to the Terms and Conditions

These Terms and Conditions represent our current practices and policies at Voltmax. However, we recognize that changes may be necessary over time to accommodate new industry standards, regulations, or business practices.

1. Updates and Changes: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Such changes may include, but are not limited to, adjustments in our installation procedures, warranty terms, pricing, and data protection practices.

2. Notification: If we make significant changes to these Terms and Conditions, we will notify you through appropriate channels, such as email, or by posting a notice on our website. The effective date of any changes will be stated in the notification.

3. Acceptance of Changes: If you continue to use our services after being notified of changes to these Terms and Conditions, it will be understood as your acceptance of those changes. If you disagree with the changes, you have the right to discontinue using our services.

4. Existing Contracts: Any changes to these Terms and Conditions will not affect existing contracts without the mutual agreement of both parties. Any contracts in effect before the changes will be governed by the Terms and Conditions that were in place when the contract was signed.

5. Review: We recommend that you periodically review these Terms and Conditions to stay informed about our practices and policies.

Our goal in updating these Terms and Conditions is always to improve our services and to ensure a fair and transparent relationship with our customers. We welcome your feedback and questions about these Terms and Conditions at any time. Please do not hesitate to reach out to us if you have any concerns or need further clarification.

12. Jurisdiction and Applicable Law

The legal relationship between you and Voltmax is governed by these Terms and Conditions. They are to be interpreted in accordance with the laws of the country in which Voltmax is registered and operates.

1. Jurisdiction: Any disputes, controversies, or claims arising out of or relating to these Terms and Conditions, or the breach thereof, shall be subject to the exclusive jurisdiction of the courts of the country in which Voltmax is registered and operates.

2. Applicable Law: These Terms and Conditions, their subject matter, and their formation, are governed by the laws of the country where Voltmax is registered and operates. You and we both agree that the courts of that country will have exclusive jurisdiction.

3. Compliance: You agree to comply with all applicable laws and regulations related to your use of our services. You must also comply with any specific laws relating to the installation and use of photovoltaic systems in your local jurisdiction.

4. Legal Advice: We recommend that you seek independent legal advice if you have any questions or concerns about these Terms and Conditions, especially regarding how they may be affected by local laws and regulations.

5. Severability: If any provision (or part of a provision) of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

Please note that these Terms and Conditions do not limit any consumer rights that you may have under the laws of your country, which may not be waived by contract.

13. Force Majeure

In the event of circumstances beyond the control of either party, known as force majeure events, the affected party will not be liable for any delay or failure to perform its obligations under these Terms and Conditions.

1. Definition: Force majeure events are defined as events beyond the reasonable control of the affected party, including but not limited to severe weather conditions, natural disasters, pandemics, war, civil disturbance, terrorism, strikes, industrial disputes, acts of government, breakdown of plant or machinery, or shortage or unavailability of raw materials from natural sources.

2. Notice: If a force majeure event occurs, the affected party will notify the other as soon as reasonably possible. The notification will include details of the force majeure event, its expected duration, and the obligations affected by it.

3. Suspension of Obligations: The obligations of the party affected by a force majeure event will be suspended for the duration of the event. If the event significantly affects the performance of the contract, either party may choose to terminate the contract by providing written notice to the other party.

4. Resumption: Once the force majeure event has ended, the affected party will resume its obligations under these Terms and Conditions as soon as reasonably possible and will notify the other party of this resumption.

We at Voltmax understand that unexpected events can occur. In such circumstances, our focus is on resuming our services safely and efficiently, while maintaining open and clear communication with our customers.

14. Termination and Consequences of Termination

There may be situations where it becomes necessary to terminate this contract. Here are the conditions and consequences of such a termination:

1. Termination by Customer: You may terminate this contract by providing written notice to Voltmax. However, depending on the stage of the project, cancellation fees may apply as detailed in Clause 6 (Payment, Cancellation, and Refunds).

2. Termination by Voltmax: We reserve the right to terminate this contract under certain circumstances, such as non-payment, failure to provide necessary access or permissions, or breach of these Terms and Conditions. In such cases, we will provide you with written notice of termination and an explanation of the reasons for termination.

3. Force Majeure: In the event of a force majeure event as described in Clause 14, either party may choose to terminate the contract if the event significantly affects the performance of the contract.

4. Consequences of Termination: Upon termination of this contract, all outstanding obligations become immediately due and payable. Voltmax will cease any further work and services. Any deposit paid is non-refundable, except in cases where Voltmax is found to be in breach of these Terms and Conditions.

5. Survival of Certain Provisions: Some provisions of these Terms and Conditions will survive the termination of this contract, including but not limited to data protection and privacy (Clause 10), complaints and dispute resolution (Clause 11), and jurisdiction and applicable law (Clause 13).

6. Final Account: After termination, a final account will be prepared showing all costs incurred, payments made, and any sums due and owing. This final account will be provided to you, and payment will be due within a specified period.

Termination of this contract is a last resort, and we at Voltmax are committed to resolving issues and disputes where possible to avoid this outcome. If you have any concerns or if your circumstances change, we encourage you to contact us as soon as possible so we can work together to find a solution.

15. Contact Information

If you have any questions, concerns, or requests regarding our services, these Terms and Conditions, or any other aspect of your relationship with Voltmax, please reach out to us using the following contact information:

Voltmax Sarl Address: 47 Rue Mathias Tresch 2626, Luxembourg
Email: info@Voltmax.lu
Phone: 00352 691986312
Business Hours: 9 a.m. .- 18.p.m

1. Inquiries and Requests: We are available to address any inquiries or requests you may have. Whether you need clarification on our services, assistance with technical issues, or have questions about billing, our team is ready to assist.

2. Complaints: If you have a complaint, please refer to Clause 11 (Complaints and Dispute Resolution) for our complaint handling procedure.

3. Data Requests: If you wish to access, correct, or delete your personal data, please refer to Clause 10 (Data Protection and Privacy) for the procedure.

4. Emergency Contact: In case of emergencies or urgent issues related to your photovoltaic system, we provide a dedicated line for immediate assistance. Please refer to your customer handbook for this number.

We aim to respond to all communications as soon as possible within our stated business hours. Our goal is to ensure you have a smooth and satisfying experience with Voltmax. We appreciate your trust in us and look forward to serving you.

16. General Provisions

This clause includes additional provisions to ensure clarity and mutual understanding between you and Voltmax.

1. Entire Agreement: These Terms and Conditions, along with your signed Quote and any other documents referred to herein, constitute the entire agreement between you and Voltmax, superseding any prior discussions, agreements, or understandings.

2. Assignment: You may not transfer or assign your rights and obligations under these Terms and Conditions without our prior written consent. Voltmax may assign or subcontract its obligations under these Terms and Conditions to qualified third parties, but this will not relieve Voltmax of its responsibilities to you under this agreement.

3. Waiver: Any delay or failure by Voltmax to enforce any rights under these Terms and Conditions should not be construed as a waiver of those rights. Any waiver must be in writing and signed by both parties.

4. Notices: Any notice or other communication required or permitted under these Terms and Conditions must be in writing and delivered by email, post, or hand to the addresses provided in this agreement.

5. Third Parties: Unless explicitly stated otherwise, these Terms and Conditions do not create any rights or obligations in favor of anyone other than you and Voltmax.

6. Headings: The headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of the content herein.

7. Language: These Terms and Conditions are presented in English. In case of translation, the English version shall prevail.