1. Einführung

The purpose of this policy is also to properly inform you of matters relating to the processing of personal data by VOLTMAX Sarl, with which you have entered into a contract or through which actions have been taken towards you aimed at entering into a contract, or to which you have consented to the processing of your personal data for marketing purposes (“ADMINISTRATOR” or “Company”), in particular with regard to the content of the provisions on the protection of personal data, including Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data, the free movement of such data and the repeal of Directive 95/46/EC (“GDPR”).

For this reason, in this document we inform you about the legal basis for the processing of personal data, the manner in which it is collected and used, and the associated rights of the data subjects.

  1. Was sind personenbezogene Daten und was bedeutet Verarbeitung?

Personal data is information about an identified or identifiable natural person. In principle, processing of personal data refers to any activity related to personal data, regardless of whether this is automated or not, e.g. collecting, storing, recording, organizing, modifying, searching, using, sharing, restricting, deleting or destroying. The Company processes personal data for different purposes and, depending on the purpose, different collection methods, legal bases for processing, use, disclosure and retention periods may apply.

  1. Wann gilt diese Datenschutzerklärung?

This Privacy Policy applies to all cases where the Company is the administrator of personal data and processes personal data. This applies both in the event that the Company processes personal data that it receives directly from the data subject and in the event that we receive personal data from other sources. In both cases mentioned above, the company meets its information obligations in accordance with Art. 13 and Art. 14 GDPR in accordance with these provisions.

Below we provide full details of the company as data custodian:


47, Rue Mathias Tresch, L-2626 Luxemburg

Grand Duchy Luxemburg

The contact details can be found on the website and are continually updated.

  1. Wie, auf welcher Rechtsgrundlage und welche Art personenbezogener Daten verarbeitet der VERWALTER?

We want to provide transparency regarding the methods and legal bases for processing personal data and the purposes for which the ADMINISTRATOR processes personal data. We ensure that we provide each person whose personal data we process as a data controller with the necessary information each time. In order to make our explanation of these issues as clear as possible, we present the following list of personal data processing operations. At the same time, we would like to point out that whenever we process personal data based on the legitimate interest of the controller, we try to analyze and weigh up our interest and the possible impact on the data subject (positive and negative). and the rights of that person under the data protection regulations personally.

We will not process personal data on the basis of our legitimate interests if we conclude that the impact on the data subject would outweigh our interests (in which case we may process personal data, for example if we have appropriate consent or it is required or permitted to do so). ). through this law).

Processing of personal data of visitors to the websites operated by the ADMINISTRATOR

General information

Natural persons who visit the ADMINISTRATOR’s websites, hereinafter collectively referred to as the “Sites”, have control over the personal data they provide to us. The websites limit the collection and use of information about their users to the minimum necessary to provide them with information in accordance with article 18 of the Law of July 18, 2002 on the provision of electronic services.


To a limited extent, we may automatically collect personal information through cookies on our websites. Cookies are small text files that are stored on the user’s computer or other mobile device while using the websites. These files are used, among other things, to use various features of a particular website or to confirm that a particular user has seen certain content on a particular website. Cookies include those necessary for the operation of the ADMINISTRATOR’s websites. Cookies belonging to this category are used to ensure:

maintaining the user’s session;

saving the status of the user session;

Another category of cookies are files that are not necessary for the use of the websites, but make them easier to use. They are used to enable:

  • Restore the last viewed view the next time you log in to the product.
  • Remember the user’s decision to stop viewing a selected message or view it a certain number of times;
  • Restore the user’s session;
  • Remember the last category selected in the product;
  • Check whether storage in cookies is working properly;
  • Adapting the content of products to users‘ preferences;
  • Set preferred language, font size and other similar properties that make working with the application easier.

The ADMINISTRATOR also uses the services of third parties, the list of which is constantly changing, and which use cookies for the following purposes:

  • Monitoring traffic on our websites;
  • Collect anonymous, aggregated statistics that allow us to understand how users use our websites and allow us to continually improve our products;
  • Determination of the number of anonymous users of our websites;
  • Control how often selected content is shown to users;
  • Control how often users select a particular service;
  • Checking newsletter subscriptions;
  • Use of the system of personalized recommendations for e-commerce;
    Use of a communication tool;
  • Integration with the community portal;
  • Internet payments.

At the time of publication of this document, these companies include:

Google Analytics

Facebook (further information on the website:



The user can manage the cookies used by the ADMINISTRATOR or other external providers by changing the settings of their web browser. The ADMINISTRATOR also reserves the right that after rejecting cookies, some functions offered on our websites may not function properly and in some cases may even involve the complete deactivation of the selected product.

Access logs

We collect information about the use of the website by its users and their IP addresses based on the analysis of access logs. We use this information to diagnose problems related to server operation, analyze possible security breaches, and administer the website. We also use the IP address for statistical purposes, i.e. H. to collect and analyze demographic data about website visitors (e.g. information about the region from which the connection was made).

On the basis of the information obtained in the above-mentioned way, in special cases collective, general statistical summaries are created, which are passed on to third parties cooperating with us. They usually contain information about the number of visitors to the website. However, we emphasize that these statements do not contain any data that allows identification (determination of identity) of a specific website user.

At the same time, we would like to inform you that we may be required to disclose information about the IP number of a particular website user upon request from persons authorized to do so in accordance with the applicable legislation of state authorities in connection with their procedures.< /p>

other data

We generally only collect further information about users, such as email addresses or other personal data, if this is really necessary in individual cases to provide a specific service, e.g. when registering for free newsletters Surveys or in order forms (see also the following sections:

Processing personal data of ADMINISTRATOR customers

Processing personal data of persons who contact the ADMINISTRATOR to obtain information about the offer or to exchange comments on the ADMINISTRATOR’s services or products

Processing of personal data when contacting the ADMINISTRATOR to conclude a contract with the ADMINISTRATOR.

  1. Automatische Verarbeitung personenbezogener Daten

The information we collect in connection with the use of our websites may be processed automatically (including in the form of profiling), but will not have any legal effect on a natural person or similarly significantly affect their situation. We pay particular attention to profiling

and we point out:

  • We do not process sensitive data for profiling purposes.
  • For the purpose of profiling, we usually process previously pseudonymized data or data that we have aggregated,
  • If we cannot achieve the goal other than by profiling non-pseudonymized or non-aggregated personal data, we use typical data for this purpose: email address and IP address or cookies,
  • We profile to analyze or predict personal preferences and interests of people who use our websites or products or services and to tailor the content of our websites or products to those preferences,
  • We profile for marketing purposes, i.e. H. to adapt the marketing offer to the above-mentioned preferences.

Legal basis for processing

In the case of processing personal data in connection with the use of the ADMINISTRATOR services by users, we may have different legal bases for processing depending on the category of personal data we process and the purpose of the processing. For example:

We process personal data of visitors to our websites on the basis of the legitimate interest of the controller or on the basis of consent, provided we have asked the data subject for such consent;

For this purpose, we process personal data of persons who use the option to purchase tickets online and fill out the online form, as this is necessary for the fulfillment of the contract;

Sometimes we are required by law to process certain personal data for tax and accounting purposes.

Processing personal data of persons who contact the ADMINISTRATOR to obtain information about the offer or to make comments on the ADMINISTRATOR’s services or products, as well as contacting them to conclude a contract with the ADMINISTRATOR.

In addition to the data referred to in the previous paragraph 4.1, data of natural persons who contact the ADMINISTRATOR to obtain information about the offer or to make comments on the ADMINISTRATOR’s services or products, as well as contact to conclude a contract with the ADMINISTRATOR As ADMINISTRATOR, we collect the following personal data: first and last name, contact address, email address and telephone/fax number. In particular, these people can send us an email via the website. Such messages will contain a designated username and email address, as well as any additional information that the user may choose to include in the message.

We collect the above data based on the consent of the user who makes the above request to the ADMINISTRATOR or in order to fulfill the contract submitted by a specific person (fulfillment of the request). The data provided may also be processed based on the legitimate purpose of the controller.

Processing personal data of ADMINISTRATOR customers and potential ADMINISTRATOR customers.

The ADMINISTRATOR processes personal data of its customers and potential customers.

This data may also include personal data of persons associated with the ADMINISTRATOR’s customers who are not natural persons (e.g. contact persons).

The personal data processed for these purposes include, among others: first and last name, employer name, contact person position, telephone number, email address or other business contact details.

In addition, we also process payment data, including bank account numbers, for customers who have concluded paid contracts with the ADMINISTRATOR. Personal data of business contacts may be disclosed to the ADMINISTRATOR’s permanent employees and used by them to protect the rights of the ADMINISTRATOR (e.g. complaints and debt collection procedures) and to fulfill the contracts concluded by the ADMINISTRATOR (e.g. subcontracting). .

The processing of personal data of natural persons who are our customers is based on:

Legitimate interest of the ADMINISTRATOR (e.g. in the area of database creation, analysis and profiling activities, including activities to analyze the use of products, direct marketing of own products, securing documentation for the purpose of defending against possible claims or for the purpose the assertion of claims)

  • Consent (in particular consent to email marketing)

  • Fulfillment of the concluded contract,

  • Obligations arising from the law (e.g. tax law or accounting regulations).

The processing of personal data of natural persons who are potential customers is based on:

  • legitimate interest of the ADMINISTRATOR as data controller (e.g. in the area of creating a database, direct marketing of own products),
  • Consent (in particular consent to email marketing).

How long do we process personal data?

The period during which we can process personal data depends on the legal basis, which is the legal requirement for the processing of personal data by the ADMINISTRATOR.

In the policies applicable to the ADMINISTRATOR, including the data retention policies, we stipulate that we may never process personal data for a longer period of time than that resulting from the legal grounds set out above.

Accordingly, we inform you about this:

If the ADMINISTRATOR processes personal data on the basis of consent, the processing period lasts until the user revokes this consent.

In the event that the ADMINISTRATOR processes personal data on the basis of the legitimate interest of the data controller, the processing period lasts until the expiration of the above-mentioned interest (e.g. limitation period for civil claims) or until the data subject objects further processing – in situations where such an objection is permitted by law; If the ADMINISTRATOR needs the User’s personal data to assert legal claims or defend against legal claims, the ADMINISTRATOR will store the User’s personal data until the end of the relevant retention period or until the allegations are clarified;

In the event that the ADMINISTRATOR processes personal data because this is required by applicable law, the periods of data processing for this purpose will be determined by these provisions;

In the absence of special legal or contractual requirements, the basic period for data storage for records and other evidence created as part of the execution of the contract is a maximum of 10 years.

  1. Wann und wie geben wir personenbezogene Daten an Dritte weiter? Übermitteln wir Daten in Drittländer?

We only share personal information with others if we are legally permitted to do so.

In this case, we provide regulations and security mechanisms to protect the data in a corresponding contract with a third party and maintain our standards in the areas of data protection, confidentiality and security. Agreements of this type are referred to as entrustment agreements for the processing of personal data, and the ADMINISTRATOR has control over how and to what extent the company entrusted by the ADMINISTRATOR to process certain categories of personal data processes these data.

In connection with the foregoing, we note that the recipients of the personal data processed by the ADMINISTRATOR may be:

  • Service providers that provide services on behalf of or for the ADMINISTRATOR, e.g. hosting services, companies that carry out marketing or sales campaigns for the ADMINISTRATOR, companies that provide transport and courier services, companies that offer survey research services,</li >
  • certain regulated professions such as lawyers, notaries or auditors;
  • Financial or judicial authorities, government agencies or public bodies upon request and to the extent permitted by law.

In the latter case, we will only pass on this data if and only if this is actually necessary and necessary in accordance with mandatory legal regulations and in a manner compatible with these regulations. For personal data subject to EU law, please note that cross-border transfers may involve countries outside the European Economic Area (“EEA”) and countries that do not have provisions specifically protecting personal data. We have taken measures to ensure adequate protection of all personal data and the lawfulness of transfers of personal data outside the EEA. In the event of the transfer of personal data outside the EEA to a country which, according to the European Commission, does not ensure an adequate level of protection for personal data, the transfer will only take place on the basis of an agreement that takes into account EU requirements for the transfer of personal data outside the EEA EEA.

  1. Welche Rechte haben Betroffene und wie können diese umgesetzt werden?

Individuals have certain rights in relation to their personal data, and the ADMINISTRATOR is responsible for implementing these rights in accordance with applicable law. If you have any questions or requests regarding the scope and implementation of the rights, as well as to specifically contact us to exercise a specific right in the area of personal data protection, please contact the email address provided in The contact details can be found in the information clause. We reserve the right to exercise the following rights upon positive verification of the identity of the person applying for a particular activity.

7.1. Access to personal data

Natural persons have the right to information about the data that we store as the controller. This right can be exercised by sending an email to the following address: indicated in the contact details in the information clause.

7.2. Change of personal data

Changes, including updating your personal data processed by the ADMINISTRATOR, can be made by sending an email to the email address indicated in the contact details in the information clause or – if applicable – by contacting us through the relevant registration page or changing the personal data stored in the respective applications with which the registration was carried out.

7.3. Revocation of consent

If personal data is processed on the basis of consent, natural persons have the right to withdraw this consent at any time. We inform you about this at almost any time when obtaining consent and enable you to easily revoke consent as it was given. Unless otherwise stated, i.e. if we have not provided a different address or contact number for the purpose of withdrawing consent, please send us an email to the address specified in the information clause under the contact details.

7.4. The right to restrict the processing of personal data or to object to the processing

Natural persons have the right to restrict the processing of their personal data at any time due to their particular situation or to object to the processing, unless the processing is required by law.

A natural person may object to the processing of their personal data if:

the processing of personal data is based on a legitimate interest or for statistical purposes and the objection is justified by the specific situation in which it occurs,

Personal data is processed for direct marketing purposes, including profiling for this purpose.

The right to object can be exercised from May 25, 2018

  1. Sind Änderungen dieser Datenschutzrichtlinie möglich und wann?

We undertake to review this privacy policy periodically and to amend it if this is necessary or desirable due to new legal regulations, new guidelines from the authorities responsible for monitoring the processes for the protection of personal data and good practices in the field of personal data protection Data. We also reserve the right to amend this Privacy Policy in the event of changes in the technology with which we process personal data (if the change affects the wording of this document), as well as in the event of changes in the methods, purposes or legal basis for the processing of personal data by us.

This document was last updated on May 24, 2022.


Protection of personal data

The company VOLTMAX Sarl, Ul. 47, Rue Mathias Tresch, L-2626 Luxembourg

The Grand Duchy of Luxembourg, which has the status of data controller in connection with its activities, has carried out an internal risk assessment in the field of processing of personal data, including its customers, and has made preparations for the implementation of the Regulation of May 25, 2018 (EU ) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC (Official Journal EU L 119/1 of May 4, 2016) , hereinafter: “GDPR”.

In order for customers to obtain information about the scope of personal data processed by the Company, the designation of the data controller and the rights of the persons whose data are processed, please read the information clause on our website.

Please note that:

according to the provisions of Art. Data processing for the purpose of concluding and fulfilling the contract does not require your consent in accordance with Art. 6 GDPR, as the right to process this data is based on Art. 6 Para. 1 lit. f GDPR. 6 sec. 1 letter b) GDPR,

The processing of data to fulfill legal obligations, such as tax obligations, does not require your consent to the data processing, as the right to process this data is based on Art. 6 Para. 1 lit. a GDPR. 6 sec. 1 letter c) GDPR,

The processing of data for purposes arising from the legitimate interests of the administrator (payment requests) does not require your consent to data processing, as the right to process this data is based on Art. 6 sec. 1 letter f) GDPR.

If you would also like to receive commercial offers, please give us separate consent for the above-mentioned purposes of data processing in accordance with the content of the declaration that we publish on our website.

If you need to contact the Administrator with any questions regarding personal data and its protection, please contact us at the addresses specified in the information clause.



Who we are

Our website address is:


What personal data we collect and why we collect it


When a website visitor leaves a comment, we collect the data visible in the comment form, as well as the visitor’s IP address and browser signature to help spam detection.

An anonymized string created from your email address (called a hash) may be sent to the Gravatar service to check whether you are using it. The Gravatar service privacy policy can be found here: After your comment has been approved, your profile picture will be publicly visible in the context of your comment.


If you are a registered user and upload images to your website, you should avoid uploading images with EXIF location tags. Visitors to the website can download and extract complete location data from images on the website.

Contact forms


If you leave a comment on our website, you have the option to save your name, email address and website address in cookies, which will help us complete the above information when you leave further comments. These cookies have a shelf life of one year.

When you visit the login page, we will create a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will additionally create some cookies that are necessary to save your login information and selected screen options. Login cookies last for two days and screen options cookies last for one year. If you select the “Stay logged in” option, your registration will expire after two weeks. If you log out of your account, the login cookies will be deleted.

When you edit or publish an article, an additional cookie will be stored in your browser. This cookie contains no personal data and simply indicates the ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this website may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves similarly as if the user had visited a specific website directly.

Websites may collect information about you, use cookies, connect additional third-party tracking systems, and monitor your interactions with embedded materials, including tracking your interactions with embedded materials if you have an account and are logged in to that website.

Statistical analysis

Who do we share data with?

How long do we keep your data?

If you leave a comment, its content and metadata will be retained indefinitely. This allows us to automatically recognize and approve follow-up comments without passing them to moderation.

For users who have registered on our website (if any), we also store the personal data entered in the profile. All users can view, edit or delete their personal information at any time (except their username, which cannot be changed). Site administrators can also view and change this information.

What rights you have to your data

If you have an account or have added comments on this site, you can request to receive a file containing an exported set of your personal data in our possession, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This excludes data that we are obliged to retain for administrative, legal or security reasons.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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